Terms of service
Terms of Service
1. Acceptance of Terms
By accessing or using our online store, you agree to be bound by these Terms of Service. If you do not agree, please do not use the store.
2. Products and Availability
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Products are shipped by our external partners from various locations.
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Product availability may change without prior notice.
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Product images are for illustrative purposes only and may differ slightly from the actual product.
3. Orders and Payments
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All prices are listed in EUR/USD and include applicable VAT.
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Full payment is required at the time of placing the order.
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We reserve the right to cancel any order due to errors in pricing, stock availability, or suspected fraud.
4. Shipping and Delivery
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Estimated delivery time: 7 to 21 business days.
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Deliveries are handled by third-party logistics providers.
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Customers may be responsible for customs duties and import taxes, depending on the destination country.
5. Right of Withdrawal (Returns)
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Consumers have the right to withdraw from the purchase contract within 14 days of delivery, in accordance with EU consumer protection laws.
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To exercise this right, the customer must inform us in writing and return the product at their own expense.
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A 15% restocking fee applies.
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For full details, please refer to our Return Policy.
6. Complaints
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If you receive a faulty or incorrect product, please contact us within 14 days of delivery.
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We will either replace the item or offer a refund, depending on the situation.
7. Limitation of Liability
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We are not liable for delivery delays caused by shipping carriers or customs procedures.
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Our liability for any claim is limited to the total value of the order placed.
8. Governing Law
These Terms are governed by the laws of the European Union and the country in which our business is registered.
9. Contact Information
If you have any questions, please contact us at:
Email: kontakt@mjdirect.pl